Compliance
​Figure: 7 TAC §80.200(b)
​ 
​ "CONSUMERS  WISHING  TO  FILE  A  COMPLAINT  AGAINST  A  COMPANY  OR  A RESIDENTIAL  MORTGAGE  LOAN  ORIGINATOR  SHOULD  COMPLETE  AND  SEND  A COMPLAINT  FORM  TO  THE  TEXAS  DEPARTMENT  OF  SAVINGS  AND  MORTGAGE LENDING,  2601  NORTH  LAMAR,  SUITE  201,  AUSTIN,  TEXAS  78705.  COMPLAINT FORMS  AND  INSTRUCTIONS  MAY  BE  OBTAINED  FROM  THE  DEPARTMENT’S WEBSITE  AT  WWW.SML.TEXAS.GOV.  A  TOLL-FREE  CONSUMER  HOTLINE  IS AVAILABLE AT 1-877-276-5550.
 
 THE  DEPARTMENT  MAINTAINS  A  RECOVERY  FUND  TO  MAKE  PAYMENTS  OF CERTAIN  ACTUAL  OUT  OF  POCKET  DAMAGES  SUSTAINED  BY  BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN  APPLICATION  FOR  REIMBURSEMENT  FROM  THE  RECOVERY  FUND MUST  BE  FILED  WITH AND  INVESTIGATED  BY THE  DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE  INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV."